House papers · No. 2
Returns & Exchanges
The retailer's return policy governs every purchase. Jewelry adds one rule of its own, and it is worth reading before you open the pouch.
The worn-jewelry rule
Studs, nose rings, septum clickers and belly rings count as hygiene items. Unworn pieces in original packaging go back within the normal window. A stud that has been through your ear does not. Hold sizes against a ruler and colors against your skin first; once a piercing is worn, treat it as yours.
The window
Thirty days from delivery is standard, longer around the holidays. Rings, necklaces, tie clips and clip-on or magnetic earrings that were never worn return the ordinary way: open the order history, pick the item, show the QR code at any listed drop-off point.
Wrong ring size
Retail networks rarely run a swap flow. Return the wrong size, order the right one. Before the second order, measure: wrap a paper strip around the finger, mark the overlap, read the millimeters against a ruler, match a US chart. Measure in the evening; fingers run larger at the end of the day.
Defects
A hinge that refuses to click, one earring missing from a pack of twenty, plating scratched inside the bag: photograph it and pick "defective" as the return reason, which also covers the postage. And if a page on this site described the piece incorrectly, tell us at [email protected]. We correct listings fast.
JSTYLE · Providence, Rhode Island